Empower users to reset their own passwords
Forgotten passwords cost an organization a lot of time and money. Gartner Analysts estimate that 20% to 50% of all help desk tickets are related to password reset. Each password reset costs $70, according to Forrester Research.
By enabling your users to reset their passwords with self-service, you relieve the help desk from this time-consuming task. Therefore, your IT department can focus on more critical tasks.