Self-service password reset

for Active Directory, SAP and others

Empower users to reset their own passwords

Forgotten passwords cost an organization a lot of time and money. Gartner Analysts estimate that 20% to 50% of all help desk tickets are related to password reset. Each password reset costs $70, according to Forrester Research.

By enabling your users to reset their passwords with self-service, you relieve the help desk from this time-consuming task. Therefore, your IT department can focus on more critical tasks.

We offer multiple solutions for enabling self-service in any infrastructure. The Pointsharp Access Management solution will cover many of your needs, while our PKI Management solution offers self-service for certificate-based authentication. Our IGA for SAP solution enables a great deal of self-service for your users in the SAP environment.

Benefits of self-service password reset

User-friendly

No wait times make your users less frustrated and more productive.

Secure

Lost passwords can quickly be replaced securely with multi-factor authentication.

Save time and money

No more support tickets for password resets will free up considerable resources.

Tech sheet

Want to know more?

Download the tech sheet and learn how users can reset their AD password with self-service.

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Why you should enable self-service password reset

Saves time for IT

The task of resetting user passwords is a time-consuming task for your IT support. Removing it frees up resources.

Saves time for users

Users can return to work faster when they can reset their password. This makes everyone more effective.

Less user frustration

If your users can solve their password problems themselves, instead of waiting on others, they become far less frustrated.

It increases security

Self-service password reset allows for fast changes of passwords if they should ever get lost or stolen.

Better overall security

Self-service password reset is not an isolated feature. Combined with MFA, you increase your organization’s whole security.

Simplifies onboarding

Self-registration is a natural part of self-service. Make onboarding as smooth as resetting the existing passwords.

Simplifies compliance

With self-service comes extensive logging of activities, simplifying traceability and compliance.

Modern security

If you want to increase security and user-friendliness even more, we can help your organization go fully passwordless.

Webinar

Watch our webinar now

Save time with self-service: 30-50% of IT tickets involve passwords. Self-service lets users solve issues independently, reducing wait times and boosting satisfaction. Watch our webinar to see how Pointsharp streamlines secure access to applications and devices.

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Password reset solutions at a glance

Password reset and change in SAP

The SIVIS Password Manager is a web application that allows you to perform password resets or set a new password securely, easily and quickly. User authentication can be done in various ways, for example by comparing it with HR master data. The generated password is conveniently sent via email.

Active Directory password reset

Have you forgotten your Active Directory password or would you like to change it for security reasons?

Our service includes the professional setup of Microsoft environments based on various proven technologies. These include, among others, Active Directory, Entra ID (formerly Azure AD), Office 365 and federated deployments with ADFS or comparable solutions.