For many organizations, IAM has grown organically rather than strategically. New applications have been added over time, cloud services have been introduced alongside existing on-premises systems, and access requirements have expanded to include partners, consultants, and external users. The result is often a fragmented IAM landscape that works, but only with a few automated processes, significant manual effort, exceptions, and workarounds.
At the same time, expectations have shifted. Regulations such as NIS2 and DORA impose clearer requirements for access control, accountability, and auditability. Security teams are expected to demonstrate who has access to what, why that access exists, and how it is managed throughout the identity lifecycle. Achieving this in a hybrid, complex environment is rarely easy.