Journey challenges

New employees wait days or even weeks to gain access to the resources they need. Users switching roles are stuck waiting for new access rights while still using their old accounts. Employees who leave the organization sometimes have their accounts remain active, creating a potential attack surface.  

Meanwhile, overworked IT and support teams are stuck managing endless ticketing systems and checklists.  
Suddenly, an audit demand pops up out of nowhere.

Traditional management of the identity journey within an organization faces many challenges, and Pointsharp Identity Lifecycle Management can help you overcome them. 

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Happy users

Day-one access to everything they need without waiting

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Clear processes

Automated workflows create consistency, not surprises

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Time-saving

Replace manual processes and tickets with automation

The benefits of an automated user journey

Improving the user experience with automated workflows will benefit the entire organization in this case.

Providing a new employee with all the right equipment, keys, credentials, and access the minute they walk in the door will make them feel more welcome. Those first impressions last, as the employee will feel taken care of, shortening onboarding time to a fully productive member of the organization and increasing the likelihood of them staying.

As the employee moves within the organization, the same feeling of care and trust is maintained. The same applies when issues arise, and they can quickly resolve them or ask for further help. When the time comes to leave the organization, proper onboarding processes create a positive experience there as well.

Most processes run automatically in the background, so HR, IT, or support teams do not face an endless list of tasks. When an audit occurs, all data can be quickly presented without panic. 

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Win-Win Automation

A Joiner-Mover-Leaver flow that works for everyone: users get seamless access, HR gets automation and control.

Why users will love this

The user perspective of an automated Joiner-Mover-Leaver process is straightforward at first glance, but it also offers long-term benefits.

Automated processes ensure that a new employee has access to everything they need on day one, with all accounts already set up and ready to use. This creates a great first impression that lasts throughout their employment.

That will speed up onboarding, reducing the time from new hire to productive employee. When everything related to their digital identity functions smoothly, they are also more likely to stay with an employer, lowering overall hiring costs. 

User benefits

  • Everything set up on the first day, leaving a positive first impression
  • Issues can be resolved quickly via self-service.
  • Changing roles automatically configures everything, thereby boosting trust. 
Why HR will love this

HR professionals or anyone managing employees will benefit from automated identity lifecycle management. Setting up a new employee or changing an existing user's role in the HR system is one thing, but having those changes automatically reflected across the entire organization is what makes it almost magical.

It means no long waiting times for a manager or IT to handle a ticket. What can be automated is automated, and all manual parts of an employee journey are automatically delegated and tracked so that they are completed on time. 

HR benefits

  • New users are automatically created in all relevant systems.
  • Shorter onboarding duration, quicker employee contribution
  • Higher employee retention chances, reducing hiring expenses
  • Greater likelihood of employees recommending the organization to others. 
Why IT will love this

With the user journey automated, the IT department can expect significantly fewer tickets from management, HR, and users. Daily requests from users for temporary access or similar can be automatically routed to the appropriate stakeholder.

This frees up a lot of time for both IT and support to focus on more urgent tasks or work on other projects that benefit the organization. Security is also improved, as no tasks are forgotten. 

IT and support benefits

  • Fewer tickets to manage
  • Reduced manual effort through automated workflows
  • Increased security with no orphaned accounts
  • Free up time 
Why the organization will love this

Automated identity lifecycle management will benefit the entire organization. This is especially true for organizations adapting to new, evolving, and upcoming regulations such as NIS2 or DORA.

An automated, event-driven ILM will simplify compliance with regulations, local laws, and organizational strategies since all identities follow a consistent approach across the organization.

It also makes audits easier when everything is documented and can be quickly presented clearly.  

Organizational benefits

  • Fewer tickets to manage
  • Reduced manual effort through automated workflows
  • Increased security with no orphaned accounts
  • Free up time 

More features

Pointsharp ILM is an advanced, flexible solution that helps you consolidate identities, achieve compliance, and build a more secure organization. Event-driven identity lifecycle management is just one of its many features. 

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Expand your current investments

Enhance and manage more of your Microsoft Entra environment without replacing it. Connect to all your systems, platforms, and services for a complete overview. Our solution enhances what you already have, at your own pace.

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Identity compliance

Security and compliance are no longer optional. Protecting and managing your identities is the fundamental building block of a secure and compliant organization.

See how Pointsharp ILM improves your compliance and security
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Automate the user journey

What do we mean when we say we automate the Joiner-Mover-Leaver process? Read our practical use case to see how you can make users, HR, and IT happier with Pointsharp ILM.

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