Support Packages Landingpage

Your Success is our Priority

At Pointsharp, we are dedicated to providing exceptional customer support, ensuring you have seamless access to our latest technologies, expert guidance, and proactive solutions. Whether you're seeking quick assistance or strategic insights, our tailored support packages are designed to meet your unique needs.

From our Standard Support included with all subscriptions to our Premium and Enterprise Support offerings with faster response times and personalized services, we provide the level of assistance that best aligns with your organization's requirements.

Learn more about how we can help you optimize your Pointsharp experience.

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Standard Support

The Standard Support Package, included in all license subscriptions, provides access to the Pointsharp support system, knowledge base, and software updates. Support is available 24/7 with a standard response time of 8 hours for tickets.

Additionally, Software Assurance is included, ensuring you receive the latest updates, including major and minor releases, service packs, and security fixes.

Included Support:

Installation Assistance: Help with installation or deployment issues.
Configuration Support: Troubleshooting Pointsharp configurations.
Application Troubleshooting: Resolving issues within Pointsharp applications.

Premium Support

The Premium Support Package offers all the benefits of Standard Support, with added priority and faster response times.

It is designed for organizations that require faster issue resolution, prioritized handling of support requests, and access to real-time assistance when needed. With clearly defined response times based on issue severity and the option for remote support and callback, Premium Support ensures your critical operations are always a priority.

Included Support:

Priority on support tickets: Faster processing of your requests.
Targeted response time per severity: Critical, Normal or Low.
Remote support and callback: Real-time assistance for urgent issues.

Enterprise Support

The Enterprise Support Package builds on Premium Support, offering even more advanced features tailored to larger or more complex needs.

With this package, you get a truly personalized support experience, ensuring proactive system health, strategic insights, and priority access to the latest innovations in Pointsharp's product development.

Included Support:

Proactive Monitoring & Maintenance: Regular technical reviews and early warning mechanisms.
Training & Education: Priority access to training programs with discounts participation.
Dedicated Customer Success Manager: A dedicated point of contact for questions, escalations, and overall support coordination.
Access to Beta Versions: Early access to new features and updates before official release.
Feedback & Co-Creation Rights: Direct influence on product development, with your feedback prioritized in our roadmap.